Please be advised, our Truro branch will be closed for business on Friday 1st of December 2023, whilst our Plymouth branch will be closing at 2pm on the same day. Both branches will then be back open as usual from 7:30am on Monday 4th of December 2023. For any orders placed after 1pm on Thursday 30th November, every effort will be made to ship from our Plymouth branch, however despatch may fall into the Monday. We apologise for any inconvenience this may cause and thank you for your understanding.
Web Terms & Conditions

Updated: August 2022

Please read the following Terms & Conditions carefully before placing an order with us. This is a legally binding document and by navigating our website, or placing an order with us, you hereby agree to be bound by these terms.

These terms were last updated on and are effective as of May 2022. We reserve the right to change these terms at any time with no prior notification to you of any kind. It is your responsibility to review our terms and conditions before placing an order.

1) Definitions

For the purposes of this document, the following terms may be used and will apply as follows:

1.1 `We, Our, Us` shall refer to Superior Render Supplies Ltd.
1.2 `You, Your` shall refer to any person or organisation seeking to purchase goods from us.
1.3 `Customer` shall also refer to any person or organisation seeking to purchase goods from us.
1.4 `Our website` shall refer to the following domain: www.superiorrendersupplies.co.uk

2) General

2.1 These Terms & Conditions shall apply to all sales of goods and services by Superior Render Supplies Ltd to the Customer.
2.2 Where applicable, these Terms & Conditions shall also apply to all interactions between Us and the Customer.
2.3 Orders are only accepted under these terms and by placing and order with Us, you agree to be bound by these terms.
2.4 We shall rely upon these Terms & Conditions for any matters of dispute.
2.5 We may change these terms at any time in the future without any prior notice, written or otherwise, to You.

3) Product Specifications & Descriptions

3.1 All goods shall be required to confirm only to the specifications stated within their respective technical/specification document. Superior Render Supplies Ltd shall accept no responsibility, or liability, for losses incurred due to goods being used for purposes outside of their specific use.
3.2 Images of products displayed on our website are for illustrative purposes only. Goods may vary slightly from the images shown and any pictured accessories will not be included unless specifically stated otherwise.
3.3 Superior Render Supplies Ltd accept no responsibility for technical specifications or data sheets authored by a manufacturer or supplier of Superior Render Supplies Ltd. Nor do We accept responsibility for the content of any product description, system specification or illustration contained in any form of literature of the supplier.
3.4 Where product descriptions include a link to a manufacturer`s website. We accept no responsibility or liability for any content displayed or given. Please refer to section 12: `Third Party Websites & Resources` for further information.
3.5 In the case of certain products, variations may arise in the finished product when product lines have been manufactured in different batches. We will accept no liability for any loss or inconvenience caused by variations where such variation does not diminish the quality of the product or work.

4) Web Pricing & Payment

4.1 The price of individual goods sold via Our Website shall be clearly stated against each individual product. The total value of an order shall be calculated and clearly shown at the checkout.
4.2 Due to supplier price increases, We may at times be required to change the price of goods sold via Our Website. We reserve the right to change any price at any time with no prior notice or announcement.
4.3 Payment for orders placed via Our Website shall be due immediately. Orders will not be processed, and no goods will be despatched, until payment has been received in full by Superior Render Supplies Ltd. Where We dispute that payment has been received, We may require you to provide proof of payment. The responsibility for proof of payment lies solely with the Customer, whilst We reserve the right to cancel any orders where payment has not been received.

5) Delivery Times

5.1 Delivery options will be presented at checkout, where You will have a choice between an Economy or Express delivery, to the geographical location of your delivery address.
5.2 Any delivery dates specified are estimations only. All orders are sent via third party couriers, and We accept no liability for any losses, costs, charges, or expenses caused by any delay in the delivery of any goods.
5.2 Further information on deliveries can be found in our `Delivery Terms & Information`.

6) Cancellations & Returns

6.1 For the terms and conditions associated with cancelling or returning orders, please refer to our `Returns Policy`.
6.2 Within our Returns Policy, You will also find information on how to claim for a faulty product and the terms with which this is governed.

7) Ownership & Responsibility of Goods

7.1 Ownership of goods shall not pass to the Customer until We have been paid in full for said goods and they have been delivered.
7.2 Once the goods have been delivered, You are henceforth solely responsible for the goods. Further clarification around this can be found in our `Delivery Terms & Information`.

8) Obligations as a Customer

8.1 So that We may perform our obligations under this agreement, the Customer shall provide Us with any information reasonably required to fulfil Our duties. Reasonable information includes but is not limited to, property access issues, special delivery requirements or considerations and adequate contact information.
8.2 The Customer shall be liable to reimburse or compensate Superior Render Supplies Ltd for any expenses incurred because of the Customers failure to comply with clause 8.1.
8.3 Where applicable, We reserve the right to withhold the delivery of any goods until any such reimbursements for extra expenses incurred have been received in full.

9) Warranties

9.1 The warranty of any product or system sold by Superior Render Supplies Ltd are manufacturer`s warranties only.
9.2 Should You need to claim against a warranty, the claim will lie solely with the manufacturer of said item. We will act as an intermediary to instigate a claim against a warranty; however You may be required to work with said manufacturer when investigating and resolving any claim, supporting the process and providing information as evidence as and when needed. This is also true in any case of faulty goods whereby a manufacturer requests to inspect said items prior processing a faulty goods claim.
9.3 For further information regarding faulty goods, please refer to our `Returns Policy`.

10) Indemnification

10.1 The Customer shall indemnify Superior Render Supplies Ltd against all claims, costs or expenses incurred as a direct, or indirect result of the Customers breach of any obligations under this agreement.

11) Limitation of Liability

11.1 Except in the case of death or personal injury due to negligence on our behalf, the entire liability of Superior Render Supplies Ltd to the Customer in respect of any claim whatsoever, shall be limited to the price paid by the Customer to which the claim relates.
11.2 In no event, shall Superior Render Supplies Ltd be liable to the Customer for any loss of business or opportunity, loss of profit, or any other consequential loss or damage whatsoever.
11.3 Nothing within these Terms & Conditions shall exclude us from our legal duties or limit Our liability for death or personal injury as a result of our negligence, or that of Our employees.

12) Third Party Websites & Resources

12.1 Where Our Website contains links to third party websites or resources, any links are provided for Your information only. The inclusion of a link to a third party should not taken to mean any endorsement of that third party, it`s owner or specific content.
12.2 When You access a third-party website via a link on Our Website, you understand and acknowledge that it is independent from Superior Render Supplies Ltd and may be governed by separate terms and conditions, whilst access to any third-party website is undertaken entirely at Your own risk.
12.3 You acknowledge that Superior Render Supplies Ltd are not responsible for the content of third-party websites, whilst We will accept no responsibility or liability for the content or information presented on said website, or for any losses incurred as a result of the information presented.

13) Force Majeure

13.1 Superior Render Supplies will accept no responsibility or liability for any delays or failures in performing any of its duties because of events or circumstances outside of its reasonable control.
13.2 For the avoidance of doubt, this includes but is not limited to acts of God, strikes, accidents, delay or failure in manufacture, production, or supply by a third party of goods. We shall be entitled to a reasonable extension of Our obligations after notifying You of the nature and extent of any such events.

14) Waiver

14.1 The failure to, or decision not to enforce any one or more of these terms and conditions shall not be a waiver of them in full, or affect Our ability to at any future point, enforce all terms and conditions of this agreement.
14.2 Superior Render Supplies Ltd reserves the right to grant lenience on these terms as we see fit, with no obligation to do so again in the future.